Right of withdrawal

(Directive 2011/83/EU, ratified in Italy by Legislative Decree Feb. 21, 2014, No. 21)

The "Consumer" (i.e., a natural person who purchases goods for purposes not related to his professional activity, i.e., does not make the purchase by indicating in the order form a VAT number), has the right to withdraw from the purchase contract concluded at a distance, without the need to provide reasons and without any penalty.

Upon receipt of the goods, the Consumer has the following 14 days to communicate their willingness to exercise withdrawal. The communication may be made, for example, by service ticket, registered letter or email. Such communication must contain the buyer's first and last name, order no., invoice no. and purchase date.

The Consumer is required to return the products in the same condition as received, provided with original packaging (undamaged and complete in all their parts, as they are considered integral parts of the goods), manuals, accessories, components, keys and everything that was included, without any lack.

The Consumer shall be liable only for any diminution in the value of the goods resulting from their handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In the event that the good is evidently used and/or has missing or undamaged packaging, the resulting commercial devaluation when it is remarketed as a "used product" will result in a reduction in its value.

To limit damage to the original packaging, where possible we suggest placing it in a second box, avoiding in all cases the affixing of labels or adhesive tapes directly on the original product packaging.

Within 14 days of notice of withdrawal, the Consumer will independently, through its own shipper, forward the product to Puzzle 3D (MEDDYS SNC ) - Via Bologna 10, 25073 Bovezzo (BS), Italy. The costs of return shall be borne by the Consumer.
Until confirmation of receipt at the above address, the goods will travel under the responsibility of the Consumer; therefore, it is recommended that the return shipment be insured against theft, loss or damage in transit, for which AgriEuro assumes no responsibility.

Within 14 days of receipt of the goods, we will refund the customer the full amount of the transaction (subject to the limitations in the preceding paragraphs) using the same payment method used for the initial purchase. The refund may be suspended until receipt of the goods until the Consumer has demonstrated that he or she has actually returned the goods.

Supplier withdrawal

The MEDDYS SNC, has the right to terminate the sales agreement by providing the customer with a simple reasoned notice if force majeure or unforeseen impossibility not attributable to the online store or the carrier arise. In such cases, the customer will be entitled only to a refund of any amount already paid.