Privacy Statement (EU)

This privacy statement was last updated on October 21, 2022 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland

In this privacy statement, we explain what we do with the data we obtain from you through https://puzzle3d.co We encourage you to read the statement carefully. We comply with the requirements of privacy legislation during processing. This means, among other things, that:

• We clearly communicate why we process personal data. We do this by means of this privacy statement;
• We aim to limit the collection of personal data to only personal data required for legitimate purposes;
• first we ask for your explicit consent to process your personal data in cases that require your consent;
• We take appropriate security measures to protect your personal data and also require this from parties who process personal data on our behalf;
• we respect your right to access your personal information or to have it corrected or deleted at your request.

If you have questions or want to know exactly what data we keep, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a variety of purposes related to our business operations which may include the following: (click to expand)

1.1 Contact - By phone, mail, email, and/or web forms.

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement
• Geolocation data

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.2 Payments

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.3 Account Registration

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.4 Newsletter

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.5 To support services or products that a customer wants or has bought

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement
• Geolocation data

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.6 To be able to meet legal obligations

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.7 Compilation and analysis of statistics to improve the site.

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement
• Geolocation data

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

1.8 In order to offer customized products and services

We use the following data for this purpose:

• A first and last name
• Account name or alias
• A house or a different physical address, including street name and city
• An email address
• A phone number
• IP address
• Internet activity information, including but not limited to, browsing history, search history, and information regarding a user's interaction with an Internet website, application, or advertisement
• Geolocation data

The basis with which we process the data is:

On consent provision.

Retention period

Upon termination of service, we retain this data for the following period: 24 months.

2. Cookie

Our website uses cookies. For more information regarding cookies, please refer to our Cookie Policy.

We have entered into a data processing agreement with Google.

Google may not use the data for other Google services.

3. Security

We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

4. Third-party websites

This privacy statement does not apply to third party websites linked on our website. We cannot guarantee that these third parties handle your personal information reliably and securely. We recommend that you read the privacy statements of these websites before using them.

5. Fines about this privacy statement.

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly to be aware of any changes. In addition, we will actively inform you wherever possible.

6. Accessing and editing your data

If you have questions or want to know exactly what personal data we have on you, please contact us.

• You have the right to know when your personal information is needed, what happens to it, how long it will be kept.
• Right of access: you have the right to access your personal data of which we have knowledge.
• Right of rectification: you have the right to complete, correct, delete or block your personal information when you wish.
• If you have any questions or problems related to the accessibility of the website, please do not hesitate to contact us.
• Right to transfer your data: you have the right to request all your data from the controller and transfer them all to another controller.
• Right to object: you have the right to object to the processing of your data. We will respect this choice unless there is a valid basis for the process.

Be sure to always report clearly who you are so that you can be sure you are not deleting or editing the data of a wrong person.

7. Sending a complaint

If you are not satisfied with how we handle (a complaint about) the process of your personal data, you have the right to send a complaint to the Data Protection Authority.

8. Contact details

PUZZLE3D.CO
(MEDDYS SNC)

10 Bologna Street
Bovezzo (BS) 25073
Italy

Website: https://puzzle3d.co
Email: support@puzzle3d.co
Phone number: 371 5394 647