Right of Withdrawal and Returns
Delivery
Products are shipped using tracked courier services.
In the event of non-delivery or incorrect delivery of an order, Puzzle3D.co’s liability toward the customer shall not exceed the amount paid by the customer for the affected order, except where otherwise required by applicable law.
If a product price, description or other information is displayed incorrectly due to a technical or administrative error, Puzzle3D.co reserves the right to cancel the affected order. In such cases, the customer will be informed as soon as possible and any amount already paid will be refunded.
Shipping costs and any free-shipping thresholds applicable to your order are displayed during checkout before payment is completed.
Once your order has been processed and shipped, you will receive an email containing the available tracking information.
Delivery times depend on product availability and destination. Products that are in stock are normally processed and dispatched within the timeframe indicated on our Shipping & Delivery page. If a product is temporarily unavailable, we will contact you by email with further information.
Right of Withdrawal
Under Directive 2011/83/EU on consumer rights, as implemented in Italy by Legislative Decree No. 21 of 21 February 2014, a consumer who purchases goods online generally has the right to withdraw from the purchase contract without giving any reason and without penalty.
For this purpose, a Consumer is a natural person purchasing goods for purposes outside their trade, business, craft or professional activity.
The Consumer has 14 days from the date on which the goods are received to notify us of the decision to exercise the right of withdrawal.
The withdrawal request may be sent by email to:
Please include, where possible:
- First and last name
- Order number
- Invoice number, if applicable
- Purchase date
After notifying us of the withdrawal, the Consumer must return the goods without undue delay and in any event no later than 14 days from the date on which the withdrawal was communicated.
Condition of Returned Products
Returned products should include the original packaging, manuals, accessories, components and any other items originally supplied with the product.
The Consumer is responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
If a returned product shows signs of use, assembly, damage or handling beyond what would normally be necessary to inspect it, the refund may be reduced to reflect the resulting loss in value, where permitted by applicable law.
Whenever possible, we recommend placing the original product packaging inside an additional shipping box. Please avoid attaching shipping labels or adhesive tape directly to the original retail packaging.
Return Shipping
Unless otherwise agreed or required by law, the direct cost of returning products following a change of mind is borne by the Consumer.
Returns should be sent to:
Puzzle 3D – MEDDYS SNC
Via Bologna 10
25073 Bovezzo (BS)
Italy
We recommend using a tracked shipping service. The customer remains responsible for the return shipment until the goods are delivered to us.
Before sending a return, please contact us at info@puzzle3d.co so that we can provide the correct return instructions and confirm the appropriate return address.
Refunds
Following a valid withdrawal, we will refund all payments that must be reimbursed under applicable consumer law, including the cost of our least expensive standard delivery option where applicable.
The refund will be made using the same payment method used for the original transaction, unless another method has been expressly agreed with the customer.
The refund will be processed without undue delay and no later than 14 days from the date on which we are informed of the Consumer’s decision to withdraw. We may withhold the refund until we have received the returned goods or until the Consumer provides evidence that the goods have been sent back, whichever occurs first.
Additional delivery costs resulting from the customer’s choice of a delivery method more expensive than our least expensive standard delivery option are not required to be reimbursed.
How to Return a Product
To request a return:
- Contact us at info@puzzle3d.co within the applicable withdrawal period.
- Provide your order number and details of the product you wish to return.
- We will provide the appropriate return instructions.
- Package the product carefully, preferably using an additional outer shipping box.
- Send the return using a tracked shipping method.
For a standard change-of-mind return, the product should not show signs of handling beyond what is necessary to inspect its nature, characteristics and functionality.
Damaged or Defective Products
The rules above concerning the cost of a change-of-mind return do not replace the Consumer’s statutory rights concerning defective or non-conforming goods.
If a product arrives damaged, defective or different from what was ordered, please contact us at info@puzzle3d.co and provide your order number together with photographs where appropriate.
Seller’s Right to Cancel an Order
MEDDYS SNC may cancel an order where fulfilment becomes impossible due to circumstances beyond its reasonable control, including force majeure, product unavailability or another circumstance that makes fulfilment impossible.
If an order is cancelled after payment has already been received, the amount paid for the cancelled goods will be refunded.
Unavailable Products
If a product ordered by the customer cannot be supplied, we will inform the customer and refund any amount already paid for that product without undue delay and within the applicable legal deadline.
Contact
For withdrawal and return requests, please contact:
MEDDYS SNC
Via Bologna 10
25073 Bovezzo (BS)
Italy
Email: info@puzzle3d.co