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FREQUENTLY ASKED QUESTIONS
Are the prices displayed on the website inclusive of VAT?
Product prices include VAT where applicable.
Any shipping charges are shown during checkout before the order is completed.
Free shipping may be available above the minimum order value shown on the website or during checkout.
Are the products covered by a warranty?
Yes. Products sold to consumers are covered by the applicable legal guarantee of conformity under Italian and European consumer law.
If you receive a defective or non-conforming product, please contact us and include your order number and, where useful, photographs of the issue.
Which payment methods are available?
The payment methods currently available are shown during checkout.
Depending on availability, these may include:
- Credit or debit card
- Stripe
- PayPal
- Cash on delivery, where available
Online card payments are processed securely by the selected payment provider.
How are products delivered?
Orders are shipped using tracked courier services.
For deliveries within Italy we may use BRT or TNT Express.
International orders may be shipped with FedEx, DHL or another suitable tracked courier.
The available shipping method and shipping cost are displayed during checkout.
How long does delivery take?
Orders are normally processed within 0–1 business days.
Delivery within Italy is generally expected within 1–2 business days after dispatch, depending on destination and courier.
International delivery times vary according to destination and shipping service.