{"id":1259,"date":"2023-02-14T08:19:40","date_gmt":"2023-02-14T08:19:40","guid":{"rendered":"https:\/\/puzzle3d.co\/politica-de-retur-copy\/"},"modified":"2025-06-19T03:33:05","modified_gmt":"2025-06-19T03:33:05","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/puzzle3d.co\/en\/spedizione-e-consegna\/","title":{"rendered":"Shipping and Delivery"},"content":{"rendered":"<h1>Shipping and Delivery<\/h1>\n<p><strong>Treatment time<\/strong><\/p>\n<div>All products are handled in 0-1 days. Same day if order is placed by noon or next day.<\/div>\n<div><\/div>\n<div><strong>Delivery time<\/strong><\/div>\n<div>All items are delivered within 1 - 2 days of placing your order by BRT Courier or TNT Express. Once your order is confirmed, expect an email with tracking information that will be sent once your order is shipped.<\/div>\n<p>All are delivered by our Magazino from Italy<\/p>\n<h2 style=\"text-align: center;\">Track Your Package<\/h2>\n<p style=\"text-align: center;\"><strong>BRT<\/strong> https:\/\/services.brt.it\/it\/tracking<\/p>\n<p style=\"text-align: center;\"><strong>TNT<\/strong> https:\/\/www.tnt.it\/tracking\/Tracking.do<\/p>\n<div><strong>INTERNATIONAL SHIPMENTS<\/strong><\/div>\n<div><\/div>\n<div>Get a real-time shipping quote for your international order on the checkout page. These rates are based on size, weight, and value, so they can vary widely. We will ship items via Fed ex\/DHL or a similar courier that includes a tracking number. Orders outside Italy may be slightly delayed due to unforeseen circumstances.<\/div>\n<div><\/div>\n<div>Please note that any customs, duties or taxes are the responsibility of the buyer and will not be included in the purchase price.<\/div>\n<div><\/div>\n<div><strong>Missing items:<\/strong><\/div>\n<div><\/div>\n<div>In the event that your order has not reached your address, it is most likely that it is either missing or stuck in customs clearance or the courier has made a mistake.<\/div>\n<div>Please deliver it at least 24-48 hours after the scheduled delivery time, there may be a possibility that it is a bug in their system and is still being delivered.<\/div>\n<div>After 48 hours, write to us on our support email here: support@puzzle3d.co in case you still have not received the item, our team will solve the problem within 12-24 hours.<\/div>\n<div class=\"row\"  id=\"row-53852215\">\n\n\t<div id=\"col-1980574285\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Delivery options<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-878578551\" class=\"accordion-item\">\n\t\t<a id=\"accordion-878578551-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c8-possibile-che-il-mio-pacco-venga-consegnato-in-un-negozio-di-pacchi?\" aria-expanded=\"false\" aria-controls=\"accordion-878578551-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible for my package to be delivered to a package store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-878578551-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-878578551-label\">\n\t\t\t\n<p>Unfortunately, it is not possible to deliver the package to a pickup\/package pickup location.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2336037112\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2336037112-label\" class=\"accordion-title plain\" href=\"#accordion-item-c&#039;\u00e8-un-modo-pi\u00f9-veloce-per-ottenere-la-mia-consegna?\" aria-expanded=\"false\" aria-controls=\"accordion-2336037112-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a faster way to get my delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2336037112-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2336037112-label\">\n\t\t\t\n<p>Unfortunately, we do not offer express shipping or any other faster shipping method.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-511089552\" class=\"accordion-item\">\n\t\t<a id=\"accordion-511089552-label\" class=\"accordion-title plain\" href=\"#accordion-item-quali-opzioni-di-consegna-sono-gratuite?\" aria-expanded=\"false\" aria-controls=\"accordion-511089552-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What delivery options are free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-511089552-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-511089552-label\">\n\t\t\t\n<p><strong>All orders from our online store is delivered free of charge above a value of 60 euros.<\/strong><\/p>\n<p>This applies to both products ordered from our online store<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2992658062\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2992658062-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-programmare-la-mia-consegna?\" aria-expanded=\"false\" aria-controls=\"accordion-2992658062-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I schedule my delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2992658062-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2992658062-label\">\n\t\t\t\n<p>No, of course, <strong>We offer scheduled delivery.\u00a0<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1397531139\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1397531139-label\" class=\"accordion-title plain\" href=\"#accordion-item-quali-corrieri-utilizzi?\" aria-expanded=\"false\" aria-controls=\"accordion-1397531139-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What couriers do you use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1397531139-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1397531139-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Grazie per esserti interessato al nostro negozio!nSul nostro sito Web, puoi trovare prodotti venduti da vidaXL e prodotti venduti da venditori di terze parti.nIl metodo di consegna \u00e8 determinato dal venditore del prodotto.nUlteriori informazioni sono disponibili selezionando una delle opzioni elencate di seguito.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:5119,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:3,&quot;3&quot;:2},&quot;5&quot;:{&quot;1&quot;:&#091;{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}&#093;},&quot;6&quot;:{&quot;1&quot;:&#091;{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}&#093;},&quot;7&quot;:{&quot;1&quot;:&#091;{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}&#093;},&quot;8&quot;:{&quot;1&quot;:&#091;{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}&#093;},&quot;9&quot;:0,&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}\">Thank you for being interested in our store!<\/span><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">We use multiple couriers for our shipments and they are chosen based on the quantity or type of products you purchased and the destination to which the order is being shipped.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">BRT Parcel Express Courier \/ TNT Express<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1749117435\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1749117435-label\" class=\"accordion-title plain\" href=\"#accordion-item-spedite-verso-isole-o-parti-remote-del-paese?\" aria-expanded=\"false\" aria-controls=\"accordion-1749117435-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship to islands or remote parts of the country?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1749117435-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1749117435-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We ship throughout Italy including islands.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Note:<\/strong>\u00a0We do not ship to the locations mentioned. Additional payments cannot be made for shipping to these locations.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Didn't find the island or other part of the country you were looking for?<\/strong><br \/>\n<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\">Delivery problems<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2257640864\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2257640864-label\" class=\"accordion-title plain\" href=\"#accordion-item-il-mio-articolo-\u00e8-arrivato-danneggiato\" aria-expanded=\"false\" aria-controls=\"accordion-2257640864-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>My article arrived damaged<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2257640864-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2257640864-label\">\n\t\t\t\n<p>We are sorry to learn that your item is damaged. You can get in touch with our\u00a0<strong>Customer Service\u00a0<\/strong>. They can help you with your request. If you are also able to share detailed pictures, we can help you as quickly as possible.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1575795647\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1575795647-label\" class=\"accordion-title plain\" href=\"#accordion-item-mancano-parti-del-mio-prodotto\" aria-expanded=\"false\" aria-controls=\"accordion-1575795647-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Parts of my product are missing<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1575795647-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1575795647-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We are sorry to hear that there are missing parts for your product and would like to help you.\u00a0<strong><u>Contact our customer service department\u00a0<\/u><\/strong>To solve your problem.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">If parts of your product are missing, you can easily identify and request the missing parts through your\u00a0<span class=\"wysiwyg-underline\"><strong>account Grill &amp; BBQ.<\/strong><\/span><\/span><\/p>\n<p>Go Up\u00a0<strong>\"My orders.\"<\/strong>\u00a0and click the button\u00a0<strong>\"Download parts list.\"<\/strong><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong><img decoding=\"async\" src=\"https:\/\/vidaxl.zendesk.com\/hc\/article_attachments\/360016244579\/20-08-11_Guest-Registered-users-FIN_guest-user-master.png\" alt=\"20-08-11_Guest-Registered-users-FIN_guest-user-master.png\" \/>\u00a0Have you placed an order as a guest?<\/strong><\/span><br \/>\n<span class=\"wysiwyg-font-size-large\">You can get in touch with the<strong>\u00a0our Customer Service Department,<\/strong>\u00a0they can help you.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-475518448\" class=\"accordion-item\">\n\t\t<a id=\"accordion-475518448-label\" class=\"accordion-title plain\" href=\"#accordion-item-ho-ricevuto-un-messaggio-che-il-mio-pacco-\u00e8-stato-consegnato,-ma-non-ho-ricevuto-nulla.\" aria-expanded=\"false\" aria-controls=\"accordion-475518448-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I received a message that my package was delivered, but I received nothing.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-475518448-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-475518448-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We are sorry to learn that you did not receive a completed order. It is possible that you were not at home when the courier tried to deliver the package to you.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">They could\u00a0<strong>having left it with a neighbor<\/strong>\u00a0Or at a package store. Through the tracking link you can see where your package was delivered. You can find the information on the tracking portal in your e-mail. The courier usually leaves a note as well.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Contact our\u00a0<strong>customer service<\/strong>\u00a0When the package is still missing and you have not received any note from the courier.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2444940152\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2444940152-label\" class=\"accordion-title plain\" href=\"#accordion-item-perch\u00e9-avete-annullato-il-mio-ordine?\" aria-expanded=\"false\" aria-controls=\"accordion-2444940152-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why did you cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2444940152-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2444940152-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">In very rare cases, we cannot deliver a product and have to cancel an order.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">The most common reasons are as follows:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">The article\u00a0<strong>is sold out<\/strong><\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">Our seller does not\u00a0<strong>Was able to confirm your order<\/strong><\/span><\/li>\n<li><span class=\"wysiwyg-font-size-large\">The information\u00a0<strong>On the address are unclear or incorrect<\/strong><\/span><\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4137740699\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4137740699-label\" class=\"accordion-title plain\" href=\"#accordion-item-perch\u00e9-il-mio-numero-di-tracciamento-non-funziona?\" aria-expanded=\"false\" aria-controls=\"accordion-4137740699-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why is my tracking number not working?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4137740699-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4137740699-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We are sorry to learn that your tracking number is not working. You can\u00a0<strong>check the monitoring portal<\/strong>\u00a0for the latest information. You can find the monitoring portal information in the\u00a0<strong>YOUR EMAIL.<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">Your tracking code will be activated\u00a0<strong>Within 24 hours. <\/strong>When you order multiple items within an order, you may have different delivery times. The same is true for products that are shipped in multiple packages; you will receive a tracking number per package.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">You can find the most accurate information in the e-mail from\u00a0<strong>confirmation of the order and shipment<\/strong>, the tracking status is included in this email. If\u00a0<strong>after 24 hours<\/strong>\u00a0tracking number is not yet activated,\u00a0<strong>contact us<\/strong>.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-842028271\" class=\"accordion-item\">\n\t\t<a id=\"accordion-842028271-label\" class=\"accordion-title plain\" href=\"#accordion-item-non-ho-ricevuto-il-mio-ordine-complete\" aria-expanded=\"false\" aria-controls=\"accordion-842028271-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have not received my full order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-842028271-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-842028271-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We are sorry to learn that you have not received a completed order. We aim to send out orders as soon as possible. Sometimes this means that the package will arrive\u00a0<strong>in separate parts<\/strong>.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">You can track the delivery of various packages\u00a0<strong>in the tracking portal<\/strong>. Delivery information is displayed\u00a0<strong>Within 24 hours.<\/strong>\u00a0You can find the monitoring portal information in the<strong>\u00a0YOUR EMAIL.<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">If no information is displayed in your monitoring portal within 72 hours, contact the\u00a0<strong><u>our customer service.<\/u><\/strong><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1869353368\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Delivery status<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3311417932\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3311417932-label\" class=\"accordion-title plain\" href=\"#accordion-item-il-mio-ordine-\u00e8-stato-spedito?\" aria-expanded=\"false\" aria-controls=\"accordion-3311417932-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Has my order been shipped?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3311417932-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3311417932-label\">\n\t\t\t\n<p>Your purchase will be shipped\u00a0<strong>Within 2 working days after receipt of payment.<\/strong>\u00a0You will receive\u00a0<strong>an email with a tracking link<\/strong>\u00a0as soon as the item is ready for shipment.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1177479482\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1177479482-label\" class=\"accordion-title plain\" href=\"#accordion-item-come-posso-tenere-traccia-del-mio-ordine?\" aria-expanded=\"false\" aria-controls=\"accordion-1177479482-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I keep track of my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1177479482-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1177479482-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">As soon as we begin processing your order, you will receive an email with an order tracking link. With this link you can track the status of your order in real time in Grill &amp; BBQ's tracking portal<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">You can also find this information in the\u00a0<strong>yours\u00a0<span class=\"wysiwyg-underline\">account<\/span>.<\/strong><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>You didn't get the email<\/strong>? Check to see if the email is in your spam folder.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-197055107\" class=\"accordion-item\">\n\t\t<a id=\"accordion-197055107-label\" class=\"accordion-title plain\" href=\"#accordion-item-quali-sono-i-diversi-stati-di-spedizione-del-mio-ordine?\" aria-expanded=\"false\" aria-controls=\"accordion-197055107-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the different shipping statuses for my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-197055107-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-197055107-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">You can easily view the status of the shipment in your<span class=\"wysiwyg-underline\">\u00a0<strong>KROKI account<\/strong>.\u00a0<a href=\"https:\/\/www.vidaxl.it\/on\/demandware.store\/Sites-vidaxl-it-Site\/it_IT\/HelpCenter-Article?id=360011044720#more\"><br \/>\n<\/a><\/span><\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">You can see the status of your shipment in your email. Included in this email is a tracking status, the \"<strong>track your order.\"<\/strong>\u00a0redirects you to the status of your<\/span><span class=\"wysiwyg-font-size-large\">\u00a0order.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2751689310\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2751689310-label\" class=\"accordion-title plain\" href=\"#accordion-item-quando-ricevo-il-mio-codice-di-tracciamento?\" aria-expanded=\"false\" aria-controls=\"accordion-2751689310-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When do I receive my tracking code?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2751689310-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2751689310-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">You will receive an automatically generated email with tracking link as soon as we begin processing your order. The tracking link will allow you to monitor the status of your order in real time in the tracking portal.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">You can also find monitoring information in the\u00a0<strong>yours\u00a0<span class=\"wysiwyg-underline\">account<\/span>.<\/strong>\u00a0If you have not yet received the tracking link, please check our spam folder.<\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3998556287\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3998556287-label\" class=\"accordion-title plain\" href=\"#accordion-item-perch\u00e9-il-mio-ordine-arriva-in-consegne-diverse?\" aria-expanded=\"false\" aria-controls=\"accordion-3998556287-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why does my order arrive in different deliveries?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3998556287-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3998556287-label\">\n\t\t\t\n<p><span class=\"wysiwyg-font-size-large\">We would like to send your order to you as soon as possible. Sometimes this may mean that an order is shipped in multiple packages.<\/span><\/p>\n<p><span class=\"wysiwyg-font-size-large\">In\u00a0<strong>monitoring portal<\/strong>\u00a0you can check the status of your order and various packages. You can find the tracking portal information in the\u00a0<strong>YOUR EMAIL.<\/strong>\u00a0The monitoring portal is updated\u00a0<strong>Within 24 hours.<\/strong><\/span><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\">Shipping details<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-3142790165\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3142790165-label\" class=\"accordion-title plain\" href=\"#accordion-item-come-posso-modificare-il-mio-indirizzo-di-consegna?\" aria-expanded=\"false\" aria-controls=\"accordion-3142790165-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I change my delivery address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3142790165-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3142790165-label\">\n\t\t\t\n<p>When you have already placed an order, it is no longer possible to change your address. Please contact our\u00a0<strong>customer service.<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2853837919\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2853837919-label\" class=\"accordion-title plain\" href=\"#accordion-item-qualcun-altro-pu\u00f2-ritirare-il-mio-pacco-da-un-negozio-di-pacchi?\" aria-expanded=\"false\" aria-controls=\"accordion-2853837919-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can anyone else pick up my package from a package store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2853837919-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2853837919-label\">\n\t\t\t\n<p>No, only the person whose name is on the package can pick it up.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1072690873\">\n\t\t<a class=\"\" href=\"https:\/\/wa.me\/393275609272\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"300\" src=\"https:\/\/puzzle3d.co\/wp-content\/uploads\/2023\/11\/centrovete-banner-assistenza-wha.webp\" class=\"attachment-large size-large\" alt=\"Shipping and Delivery\" srcset=\"https:\/\/puzzle3d.co\/wp-content\/uploads\/2023\/11\/centrovete-banner-assistenza-wha.webp 800w, https:\/\/puzzle3d.co\/wp-content\/uploads\/2023\/11\/centrovete-banner-assistenza-wha-600x225.webp 600w, https:\/\/puzzle3d.co\/wp-content\/uploads\/2023\/11\/centrovete-banner-assistenza-wha-64x24.webp 64w, https:\/\/puzzle3d.co\/wp-content\/uploads\/2023\/11\/centrovete-banner-assistenza-wha-768x288.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1072690873 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Spedizione e Consegna Tempo di trattamento Tutti i prodotti vengono gestiti in 0-1 giorni. Stesso giorno se l&#8217;ordine viene effettuato entro le ore 12:00 o il giorno successivo. Tempi di consegna Tutti gli articoli vengono consegnati entro 1 &#8211; 2 giorni dall&#8217;effettuazione dell&#8217;ordine con Corriere BRT oppure TNT Express.\u00a0Una volta confermato l&#8217;ordine, attendi un&#8217;e-mail con [&#8230;]\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"slim_seo":{"description":"Termeni de livrare a produselo magazinul KROKI - Livrarea produselor se face prin firma de curierat rapid in 24\/48 hours","title":"Spedizione e Consegna - Puzzle 3D"},"footnotes":""},"class_list":["post-1259","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/pages\/1259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/comments?post=1259"}],"version-history":[{"count":0,"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/pages\/1259\/revisions"}],"wp:attachment":[{"href":"https:\/\/puzzle3d.co\/en\/wp-json\/wp\/v2\/media?parent=1259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}